frequently asked questions

1. After cleansing, gently pat your face dry with a pureskin™ towel
2. Use with micellar water or a cleansing balm to effectively remove any makeup
3. Pair with toners or facial mists for a refreshing touch
4. Dampen with water to aid in removing any face masks
5. Clean anything!

Note: do not flush

The pureskin™ daily clean towels are 10 inches by 12 inches.

Yes, pureskin™ towels are designed to be durable and strong even when wet. To reuse:

1. Rinse by hand.
2. Hang to dry.
3. Once dried, the fabric will remain soft and pliable. However, we do not recommend reusing them too many times for skincare purposes.

Quick tip: After drying your face, use the towel to wipe off any excess water from your counter before discarding it!

At pureskin™, we prioritize environmentally friendly products and manufacturing processes. Our pureskin™ towels are made from 100% biodegradable cotton, without any additive chemicals or synthetic materials. To further our commitment to sustainability, we plant a tree for each pack of PureSkin™ towels purchased.

At this time, pureskin™ only ships within the United States. We look forward to serving international customers in the future.

We strive to process and ship all orders as quickly as possible. Here are our typical shipping times:

• Standard Shipping: Orders are typically delivered within 5-7 business days.
• Expedited Shipping: Orders are typically delivered within 2-3 business days.
• International Shipping: Delivery times vary by destination but generally take 10-14 business days.

Please note that these times are estimates and may vary based on your location and any external factors affecting shipping carriers. You will receive a tracking number once your order has shipped to help you stay updated on your delivery status.

Please email hello@trypureskin.com if you have any further shipping queries. 

All of our parcels are shipped with UPS & USPS.

Tracking Instructions:

• You will receive your tracking number by email 2 days after your order has been dispatched.

If you have any issues tracking your parcel, please email us at hello@trypureskin.com.

Please click here to see our returns & refund policy.

Photo evidence will be required when notifying us of any unforeseen faults or breakages.

If you need to cancel or make any changes to your order, please email hello@trypureskin.com within 2 hours of making your purchase. The subject line of your email must read 'CHANGE OF ORDER' or 'CANCEL ORDER,' and our team will get back to you shortly.

Please make sure you have read our Returns & Refunds Policy before proceeding.

Please make sure you check all folders in your inbox, including the junk and spam folders. If you still cannot find your confirmation email, please email hello@trypureskin.com to ensure you provided the correct email during checkout.

If you have made a mistake in your shipping address, please email hello@trypureskin.com within 2 hours of placing your order. Your email must have the subject line 'CHANGE OF ADDRESS' and include your full name, order number, and the corrected shipping address.

If your order status is shown as "unfulfilled," it means that your order has not yet been dispatched, but the payment has been successful. Once your order is dispatched, you will receive an email confirming that your order has been fulfilled, followed by another email with your tracking number.

Our customer service team is available from M-F 9 am to 5 pm EST. 

Please click here to get in touch